OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
239 ratings and 129 comments received in the last 90 days.
05 July 2025
Time nad personal engagement going through the details and controls
05 July 2025
The experience at the Center has always been positive, however the engagement via email or phone has been poor, including updates and communication. The march date change was only communicated because I messaged to ask what was going on.
04 July 2025
Our previous purchase was with Mr Stephen Spalding - and i asked to deal with him again and once again he listened and understood our requirements and provided another first class service.
03 July 2025
The staff were attentive and accommodating in particular Luke Wilkinson
02 July 2025
Always get exceptional service from BMW, especially Stephen Spalding
13 June 2025
Philip was exceptionall and brilliant ,cannon loose him ,best one you got on that branch
08 June 2025
Can't fault anything - 100% customer service
04 June 2025
Felt at ease in a good environment
28 May 2025
Great info and overview. Good teach in on collection. Easy car to use and learn about. Really fast to register and have ready.
10 July 2025
Everything completed as requested and to a high standard
09 July 2025
No issues with work done. Late in the day received text update that job now assigned and update would be sent shortly. No update sent. Could get through on phone on any line! Did not get my car back until next day. Difficulty getting call answered
09 July 2025
I rang the service department 6 times without them answering the call. I left messages with the sales department who told me I would get a call from the service department which I didn't.
08 July 2025
Again staff always happy to help very professional
08 July 2025
Because that's how I rated it
08 July 2025
I recently had the pleasure of dealing with 'Jessica Smart' at Stratstone BMW Maidstone, and I must say, she was absolutely phenomenal! From start to finish, she made me and my car feel like we were the absolute priority - like we were the only custo
06 July 2025
Great team working in Stratstone Aylesford ( Maidstone).
06 July 2025
Good service
05 July 2025
Did what I asked for within the predicted timeframe
04 July 2025
I requested a car wash - this was not done. No apology.
08 July 2025
From the initial contact right to the delivery the dealership and in particular the sales consultant were extremely helpful and professional, communication was excellent and this process and conduct continues in assistance with any questions I have.